Night Time Controller – Greenwich – c£11.00 ph

Night time controller

As a Night time controller within a Control Room, you are the “voice with a smile”, and your main responsibility will be managing our Head Office switchboard. You will be dealing with all internal and external calls in a professional and efficient manner. Whilst handling a range of matters, you will provide exceptional attention to detail, security services knowledge, and convey the appropriate tone and warmth in all communications.

Working pattern: Based on 12-hour shifts from 7pm – 7am

Employee will work for four consecutive 12-hour shift, followed by four consecutive days off.

The main duties of a night time controller:- 

• Supervising the Control Room during out of office hours.

• Scheduling security officers jobs

• Dealing with hourly check calls.

• Logging officers coming on and going off duty.

• Taking telephone enquiries from clients.

• Coordinating incidents/alarm activation.

• Liaising with emergency services and other monitoring agents.

• The night time controller also deals with emergency rostering of Officers.

• Completing reports.

• Other administrative duties

To apply for the Night time controller role:-

• Exceptional communication skills with the ability to connect with clients and guests – fluent level of spoken English is essential.

• The night time controller will have proven experience in a similar role, ideally on a busy switchboard within a Control Room.

• Hold a SIA CCTV badge

• Be a comfortable and confident communicator – dealing with people face to face, over the phone or by email

• Be a reliable team player

• Possess sound numeracy, literacy and IT skills