Client Experience Consultant Diary Planner – Hinckley – £23,000 – £24,000

Client Experience Consultant Diary Planner

Hinckley

£23,000 – £24,000

Are you an experienced Client Experience Consultant Diary Planner looking for the next step up in your career? If so keep reading as this role could be perfect!

Coulter Elite Resourcing are currently looking for a Client Experience Consultant Diary Planner to join a well establish company.

Principle Responsibilities for the Client Experience Consultant Diary Planner:

  • To contact existing clients to book their Anniversary  appointments with consultants in line with service levels and diary booking guidelines
  • To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.
  • To deliver the administrative duties for the department including rescheduling appointments
  • To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
  • To understand all client databases and systems in order to adequately investigate and respond to the client.
  • Accountability for obtaining a prompt response to client queries, service issues and requests to cancel.
  • Review of client service issues in order to produce an effective handover where applicable to Credit Control.
  • Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.

 Person specification for the Client Experience Consultant Diary Planner:

  • A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
  • A team player
  • Ability to work in a fast paced environment.
  • Strong time management skills.

A dynamic and flexible approach, as well as the ability to work under pressure.

This is a full-time permanent position as a Client Experience Consultant Diary Planner offering an annual salary of up to £24,000 25 Days holiday and pension. If this Client Experience Consultant Diary Planner Consultant position sounds like you, then please forward your CV to Fraser Hendry at Coulter Elite Resourcing

Disclaimer:

We strive to reply to every application received, however, due to the volume of applications, this is not always possible. If you have not heard back from us within 7 days, please accept our apologies that you have not been successful on this occasion. Please keep an eye on our website www.coulterelite.co.uk for future opportunities.