Onboarding Specialist – Hinckley – £23,000 – £24,000

Onboarding Specialist


£23,000 – £24,000

Are you an experienced Onboarding Specialist looking for the next step up in your career? If so keep reading as this role could be perfect!

Coulter Elite Resourcing are currently looking for a Onboarding Specialist to join a well establish company.

Principle Responsibilities for the Onboarding Specialist:

  • Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving
  • To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.
  • To liaise with the new business resolution specialist to handle new business intent to cancels quickly and effectively
  • To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff.
  • To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
  • Accountability for obtaining a prompt response to client queries, service issues and requests to cancel.
  • Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
  • To receive client and consultant telephone calls and resolve queries and service issues.

Person specification for the Onboarding Specialist:

  • A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
  • A team player
  • To ensure all new business is called within the hour
  • To ensure that all client service issues are dealt with professionally, courteously and in a timely manner
  • 80% of new business to be on boarded on day 1
  • 80% of clients to receive advice
  • Ability to work in a fast paced environment.
  • Strong time management skills.

This is a full-time permanent position as a Onboarding Specialist offering an annual salary of up to £24,000 25 Days holiday and pension.

If this Onboarding Specialist position sounds like you, then please forward your CV to Fraser Hendry at Coulter Elite Resourcing


We strive to reply to every application received, however, due to the volume of applications, this is not always possible. If you have not heard back from us within 7 days, please accept our apologies that you have not been successful on this occasion. Please keep an eye on our website www.coulterelite.co.uk for future opportunities.