Are you a passionate Customer Operations Specialist and looking for an exciting new role?
Coulter Elite Resourcing are currently looking for a Customer Operations Specialist to work with one of their well-established and very successful clients based in Oundle, North Northamptonshire, to work as part of their team.
You’ll be joining a dynamic and successful team, providing support to the commercial team in their day-to-day activities to help deliver the business’ growth objectives. As Customer Operations Specialist, you’ll be responsible for ensuring first-class customer experience for our client’s international customer-base.
Principle Responsibilities for the Customer Operations Specialist
- Full responsibility for customer orders from receipt to delivery
- Build and maintain strong relationships with our customers & suppliers.
- Calculate the cost of goods and services to ensure customer requirements are met, whilst achieving/succeeding expected target margins
- Communicate with customers to offer the best service
- Book road transport for deliveries
- Resolve transport issues
- Liaise with all departments within the business to ensure commercial, procurement, finance, design and technical requirements are met
- Work with customers to analyse forecasts, and co-ordinate with procurement to forward plan material requirements
- Ensure all customer details are maintained and up to date on their database
About you
- Attention to detail
- Trustworthy/ Honesty and integrity
- Demonstrable proactive attitude
- Able to communicate effectively and develop working relations across departments.
- Fast learner
- Flexibility – an understanding of small co. culture.
- Able to work ‘in the office’ (Oundle based)
- Must have excellent decision-making skills and the ability to deal with difficult situations head on
- A high level of IT skills, proficient in Microsoft office to include Microsoft Excel
- Be able to prioritise, plan and organise workloads whilst in a busy environment
- Good communication and inter personnel skills
- Team player
This is a full time Customer Operations Specialist position, fixed term contract (12 months), offering an annual salary of £29,000-£30,000 plus annual company benefits and access to training and resources designed to support your career development.
If this Customer Operations Specialist position sounds like you, then please forward your CV to Katie at Coulter Elite Resourcing.
Coulter Elite Resourcing is an independent recruitment consultancy based in Peterborough, Milton Keynes and London supplying permanent, temporary and contract personnel, from office junior through to the highest levels of management both locally and nationally. We endeavour to reply to every application we receive, however due to the volume of applications sometimes we are unable to do this. If you have not heard back from us within 7 days of your application, please accept our apologises that you have on this occasion been unsuccessful in your application. Please keep an eye on our website www.coulterelite.co.uk for any future opportunities