Customer Service Advisor – Enfield – £23,000 – £25,500

Customer Service Advisor


Full Time, Permanent

£23,000 – £25,500

Are you a passionate Customer Service Advisor? And looking for an exciting new role?

Coulter Elite Resourcing are currently looking for a Customer Service Advisor to work with their very well-established client based in Enfield.

The successful Customer Service Advisor will support the Customer Service Manager and other advisors to control the daily work of a team of engineers. Those that have call centre, customer service and administration experience are encouraged to apply.

Job specific requirements for the Customer Service Advisor role:

  • To be responsible for all jobs raised within the contracts and monitor all jobs for KPI management checks, ensuring that all jobs are attended to within time, completed within time and that all corresponding paperwork and reports are prepared and available for invoicing.
  • To review jobs received during the working day and allocate accordingly to Engineers.
  • To review outstanding jobs with reference to specified response times, evaluating the nature and importance of the instructions, ensuring that calls are responded to with reference to both the importance of the works and the contractual response times and updating clients where necessary.
  • To enter into the “Contract Diary” relevant information of appointments made for engineer attendance/response in order to maximize attendance within response times whilst minimizing standby and travelling time.
  • To check engineer’s paperwork/PDAs to ensure written details match those reported and to ensure that the engineer’s documentation is correct and accurate and scan any reports to the job, update client including any quotes if required.
  • To record any site-specific information received, and to ensure that any relevant details already held are reviewed and acted upon when allocating jobs.
  • Where necessary to raise and allocate specialist sub-contractors, giving response, completion and access details, and other relevant information, to ensure compliance with Client requirements.
  • To chase sub-contractors for engineer reports within the expected time frames, upload on to system and update the client including any quotes if required.
  • To provide administration support to electrical contracts managers as and when requested.
  • To compile completed jobs and update spreadsheets ready for financial evaluation.

Person specification for the Customer Service Advisor role:

  • Have experience working in a busy and fast paced call centre
  • Have previous experience working with clients, engineers and dealing with tenants
  • Have a confident telephone manner
  • Demonstrate typing & Talking skills to best manage flow of calls and minimum use of make busy
  • Deliver excellent customer service
  • Be able to cope with a demanding, high volume of calls
  • Have strong communication skills
  • Use multiple systems
  • Manage a high volume of emails in a timely manner, delivering targets and KPIs
  • Be a good team player
  • Have a positive and flexible approach to work
  • Have the ability to multi-task, plan and prioritise their work in order to meet targets and deadlines
  • Have good problem-solving skills

This is a full-time permanent Customer Service Advisor position, offering a competitive salary with market leading benefits, a positive and encouraging work environment, exposure to industry specialists and the fantastic opportunity to develop a rewarding and successful career.

If this Customer Service Advisor position sounds like you please forward your interest to Simon at Coulter Elite Resourcing.

Coulter Elite Resourcing is an independent recruitment consultancy based in Peterborough, Milton Keynes and London supplying permanent, temporary and contract personnel, from office junior through to the highest levels of management both locally and nationally.